Comments on: INTANGIBLES: COST AND BEYOND http://hybridvigor.org/2008/08/26/intangibles-cost-and-beyond/ Improving decisions and outcomes through collaboration and deliberation Mon, 19 Jul 2010 00:48:07 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Patrick Gauthier http://hybridvigor.org/2008/08/26/intangibles-cost-and-beyond/comment-page-1/#comment-12385 Patrick Gauthier Thu, 11 Sep 2008 20:00:43 +0000 http://hybridvigor.org/2008/08/26/intangibles-cost-and-beyond/#comment-12385 While there areas that cannot or should not be measured, one of the promising areas I like to explore is the value created in business process once it is properly identified, modeled and managed. BPM in service to intellectual capital and innovation yields tremendous insight into the value (including explicit customer value like satisfaction) if approached and handled appropriately. Creating and measuring value (both implicit and explicit) by eliminating waste in a process is a beautiful thing. I think Toyota's experience with Lean (and by extension my experience with it) us a great example of surprising measures in very cool spaces. Thanks for your wonderful blog. Patrick While there areas that cannot or should not be measured, one of the promising areas I like to explore is the value created in business process once it is properly identified, modeled and managed. BPM in service to intellectual capital and innovation yields tremendous insight into the value (including explicit customer value like satisfaction) if approached and handled appropriately. Creating and measuring value (both implicit and explicit) by eliminating waste in a process is a beautiful thing. I think Toyota’s experience with Lean (and by extension my experience with it) us a great example of surprising measures in very cool spaces.

Thanks for your wonderful blog.

Patrick

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